Terms of sale

Who we are

This shop is run by ANA Fruit Wines. Our business address is To be supplied: Business address. You can reach us at orders@anawine.com or +63 977 276 0619 (Globe) / +63 969 394 3524 (Smart).

Age requirement

Our wines contain alcohol. You must be at least 18 years old to buy from us. If your destination country sets a higher age, checkout will show it, and that age applies.

At checkout you confirm that you meet the age requirement. We record that confirmation with the time it was made. Please do not buy wine for anyone under age.

Placing an order

You do not need an account. At checkout you give your name, email address, phone number and delivery address, confirm your age, and accept these terms. Accepting at checkout is a binding electronic agreement, just like a signed one.

When you place your order, we hold the wine in your cart for you for about 30 minutes, plus a short grace period. If payment is not completed in that time, the checkout expires and the bottles go back on sale.

Your order is confirmed once your payment goes through. After ordering you receive a private order link that shows the status of your order. If you have a question about your order, contact us.

Stock is limited. If we cannot fill a paid order, for example because of a stock error, we will tell you and refund you in full.

Prices

Prices are in Philippine pesos (PHP). The amount you pay at checkout covers your wine only. Delivery within the Philippines is arranged with you after you order, and its fee is agreed and paid separately.

We try hard to get every price right. If we find a pricing error after you order:

• If the correct price is higher than what you were charged, we will tell you and you can choose to cancel for a full refund.
• If the correct price is lower, we will charge you the lower price and refund the difference.

Payment

Payments are handled by PayCools on its secure hosted checkout page, where you can pay by card or e-wallet. We never see or store your card details.

Shipping in the Philippines

After you order, we contact you using the phone number or email you gave at checkout to arrange delivery, including the courier and the delivery fee. If we cannot deliver to your address, we will tell you and refund what you paid for the wine.

We only send wine with couriers that accept alcohol. Delivery times are estimates, not guarantees. See our Shipping page for more.

International orders

We ship only to the countries shown at checkout. For some of them the shipping cost is calculated automatically. For others we need to get a quote first:

• Your order is created without payment, and nothing is charged.
• We will contact you by email with a shipping quote and a payment link. The quote is valid for 7 days.
• If you accept and pay within that time, we ship. After 7 days we may withdraw the quote or send you a new one; nothing is charged unless you pay.

You are responsible for making sure wine can legally be imported to your destination, and for any import duties, taxes or fees charged there. If customs refuse or seize your order, we will refund what you paid, less any costs we have already incurred.

Delivery

Someone aged 18 or over must receive the wine. The courier may ask to see a government-issued ID. The courier will not hand the wine over, and the delivery counts as failed, if the person receiving it is under age, cannot show ID when asked, or appears to be drunk.

The risk of loss or damage passes to you when the order is delivered to the address you gave us. Ownership of the wine passes to you on delivery, provided you have paid for it.

Philippine authorities sometimes suspend the sale of alcohol for a period, for example around elections. Deliveries may pause during those periods and resume once the ban ends.

What happens after a failed delivery, and what it costs, is explained in our Returns and refunds policy.

Cancelling an order

You can cancel for a full refund at any time before your order is shipped. Contact us with your order number. Once it has been handed to the courier, it can no longer be cancelled.

We may cancel an order if we cannot fill it, cannot deliver to the address, or have reason to believe the buyer is under age. If we cancel, we refund you in full.

Returns and refunds

If your wine arrives damaged, is the wrong item, or is faulty, we will put it right. Our Returns and refunds policy explains how to report a problem, the time limits, and how refunds work.

Drink responsibly

Enjoy our wines in moderation. Do not drink and drive. If you are pregnant or taking medication, ask your doctor before drinking alcohol.

Our responsibility to you

Nothing in these terms takes away your rights under Philippine consumer law, including the Consumer Act of the Philippines (Republic Act No. 7394). Those rights include the warranty that the wine you buy is fit to drink and as described.

Apart from those rights, and only to the extent the law allows, we are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, severe weather, government orders, liquor bans or courier disruptions. If something like this affects your order, we will tell you and, if you prefer, refund any part of the order we cannot deliver.

Governing law and complaints

These terms are governed by the laws of the Republic of the Philippines.

If you have a complaint, contact us first. We will reply within 7 days. If your complaint is not resolved within 7 days, you may bring it to the Department of Trade and Industry (DTI).

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms that were in place when you placed your order apply to that order.

Contact us

• Email: orders@anawine.com
• Phone: +63 977 276 0619 (Globe) / +63 969 394 3524 (Smart)
• Address: To be supplied: Business address